Terms of Service

These terms cover your use of reFloq. By creating an account or connecting a Meta ad account, you agree to them.

1. What reFloq does

reFloq generates advertising creative from a brief you provide, and — when you ask it to — publishes that creative as campaigns on a Meta ad account you connect. It then reads performance data back from Meta and reports it to you.

2. Your account

You are responsible for keeping your login credentials secure and for everything done under your account. You must be at least 18 and authorised to act for any business or ad account you connect. Tell us at support@refloq.com if you believe your account has been used without your permission.

3. Your ad account, and what we do with it

reFloq acts on the ad account you select. That includes our own team acting on it: this is an assisted product, and when you ask for help — or when we think the generated creative is not good enough — a member of our staff may build and launch ads in your account on your behalf. See Staff access for how that is controlled and recorded, and tell us if you would rather we did not.

You keep full control either way: you can pause or delete anything we create directly in Meta Ads Manager, and you can revoke our access from Meta at any time.

You pay Meta for ad spend, not us. Budgets you set in reFloq are charged by Meta to the payment method on your ad account. We never take custody of ad spend and we are not responsible for it.

4. Acceptable use

You agree not to use reFloq to:

• Advertise anything illegal, or anything Meta’s Advertising Standards prohibit.
• Make claims about a product that you know to be false.
• Infringe someone else’s trademark, copyright or likeness.
• Access an ad account you are not authorised to use.
• Reverse engineer, resell or rate-limit-abuse the service.

Your ads must comply with Meta’s Advertising Standards. Meta may reject or remove ads regardless of anything reFloq does, and that is between you and Meta.

5. Generated creative

Creative is produced by AI models from the brief you supply. Subject to your account being in good standing, you own the output and may use it however you like. Because the models are generative, output may be inaccurate or resemble existing work — review every ad before you publish it. You are responsible for what your ads say.

You keep ownership of the brand material you upload. You grant us the licence needed to process it in order to run the service for you, and nothing more.

6. Fees

Paid plans are billed in advance for the period shown at checkout and renew until cancelled. You can cancel at any time and keep access until the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise. Prices may change with notice before your next renewal.

7. Availability

We aim to keep reFloq running but do not promise uninterrupted service. Parts of it depend on third parties — Meta’s API above all — and those can change, rate-limit or fail in ways we do not control.

8. Disclaimer

reFloq is provided “as is”. We do not warrant any particular advertising result. Nothing here is marketing, legal, financial or tax advice, and campaign performance depends on factors well outside the product.

9. Limitation of liability

To the maximum extent the law allows, we are not liable for indirect, incidental or consequential damages, for lost profits, or for ad spend. Our total liability for any claim is limited to the fees you paid us in the twelve months before it arose.

10. Termination

You may stop using reFloq and delete your data at any time through the delete my data page. We may suspend or close an account that breaches these terms or puts the service or other users at risk, and will tell you why unless prevented by law.

11. Changes

We may update these terms. Material changes will be posted here with a new date, and continuing to use reFloq afterwards means you accept them.

12. Contact

support@refloq.com for anything about these terms. See our Privacy Policy for how we handle data.